Privacy Policy

Stryvia Chat ("Stryvia", "we") is operated by Stryvia Group and is part of the Stryvia Growth platform. Your sign-in, billing and email are unified across Stryvia products: one account signs you in to every Stryvia product you use, billing is handled centrally, and account emails are sent from the shared Stryvia sending domain. For anything in this policy, contact us at hello@stryvia.ai.

Account details — your email address, name, business name and website, used to create and secure your account.

Business content — the FAQs, documents and website content you provide (or ask us to read) to train your assistant.

Conversations — messages exchanged between your customers and your assistant, including details a customer chooses to share such as their name, phone number or email. You can also add lead details (notes, purchases, preferences) from your dashboard.

Payments — handled entirely by Stripe. We never see or store card numbers; we keep only your plan and billing status.

Technical basics — sign-in cookies, saved preferences (theme, language) and standard server logs used to keep the service running and secure.

To run the service: power your assistant, capture and organise leads, show your dashboard, and send service emails such as sign-in links and important account notices.

To generate AI replies and summaries, conversation content is processed by Anthropic's Claude models. We do not use your data to train AI models, and we don't sell it to anyone.

Newsletters you send to your leads through Stryvia always include a one-click unsubscribe link, and unsubscribed addresses are excluded from future sends automatically.

Replies and summaries are generated by AI. Customers are talking to an automated assistant, not a person, and Stryvia presents it as such. AI processing is performed by Anthropic's Claude models under the Anthropic Commercial Terms and Privacy Policy. Anthropic does not train its models on data submitted through its commercial API, and Stryvia does not use your data, or your customers' conversations, to train any AI model. AI output can be inaccurate; you remain responsible for what your assistant tells your customers.

If you run your assistant on WhatsApp, messaging is delivered through Meta's WhatsApp Business Platform and is also subject to Meta's WhatsApp Business Messaging Policy. A customer who messages your WhatsApp number is opting in to be replied to on WhatsApp; we treat that first inbound message as their opt-in and record it. Outside Meta's 24-hour customer-service window, we only send pre-approved message templates, never free-form marketing, in line with Meta's rules. You must have a lawful basis to message a customer and must honour opt-out requests.

To answer audit and data-subject requests, Stryvia keeps a consent log recording when a subject opted in (for example, a WhatsApp opt-in or data-processing consent), the lawful basis, the scope, the time and the originating IP address. This log is retained only as long as needed to evidence consent and meet our legal obligations.

If you connect your YouTube channel, Stryvia uses YouTube API Services to read comments left on your channel and to post replies on your behalf — only on the channel you connect, and only so your assistant can draft and publish replies you approve (or auto-post when you turn that on). By using this feature you agree to the YouTube Terms of Service, and Google's use of your data is governed by the Google Privacy Policy.

We request a single permission (youtube.force-ssl) — the narrowest scope that allows posting comment replies. We store the access and refresh tokens Google issues, encrypted at rest, accessible only to the server and never exposed to a browser, plus the comments we drafted replies to and the replies themselves. We use this data solely to operate the reply assistant. We do not sell it, share it with third parties, or use it to train AI models.

Stryvia's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. You can disconnect your channel at any time from your dashboard (which revokes and deletes the stored tokens), or revoke Stryvia's access directly at myaccount.google.com/permissions.

Conversations belong to the business they were held with. We process your customers' data on your behalf so you can serve them; you are responsible for using it lawfully. If one of your customers asks you to delete their data, you can remove it from your dashboard or ask us to do it for you.

We rely on a small set of providers to run Stryvia, each receiving only what they need: Supabase (database and authentication), Vercel (hosting), Anthropic (AI processing), Stripe (payments), Resend (email delivery), Firecrawl (reading a website when you ask us to), Meta / WhatsApp Business Platform (only when you run your assistant on WhatsApp) and Google / YouTube API Services (only when you connect a YouTube channel).

We use essential cookies to keep you signed in and local storage for preferences like theme and language. We do not use third-party advertising trackers.

Data is encrypted in transit, isolated per business account, and accessible only to the account that owns it. We keep your data for as long as your account is active; when you delete your account, we delete the data associated with it within 30 days, except where the law requires us to keep billing records.

You can access, correct, export or delete your data at any time — most of it directly from your dashboard, or by emailing hello@stryvia.ai. We answer within 30 days.

If we change this policy in a way that matters, we'll email account owners before the change takes effect. The date at the top always reflects the current version.