Terms of Service

Stryvia Chat lets you build, customise and run an AI assistant for your business: it answers your customers from the content you provide, captures leads, and gives you a dashboard to manage them. Stryvia Chat is one product in the Stryvia Growth platform; your Stryvia account, billing and account email are shared across the Stryvia products you use.

You must provide accurate information and keep your sign-in method secure. One Stryvia account signs you in across Stryvia products, so keep it protected accordingly. The account owner is responsible for everything done through the account. You must be authorised to act for the business you register.

Paid plans are billed through Stripe via Stryvia's central billing, monthly or annually, with the reply limits shown on the pricing page. When you upgrade mid-cycle you pay only the prorated difference; the exact amount is shown before you confirm. You can cancel any time — your plan stays active until the end of the period you've paid for, and fees already paid are non-refundable except where the law says otherwise.

Don't use Stryvia for anything unlawful, deceptive or abusive, and don't upload content you have no right to use. When you message customers — newsletters, WhatsApp, follow-ups — you are responsible for having a lawful basis and the customer's consent, and for honouring opt-outs. WhatsApp messaging must also comply with Meta's WhatsApp Business Messaging Policy, including the 24-hour window and approved-template rules. We may suspend accounts that put other customers or the service at risk.

Your assistant's replies and summaries are generated by AI (using Anthropic's Claude models) from the content you provide. They can be wrong, incomplete or out of date. Customers interact with an automated assistant, not a person. Review what your assistant tells customers, keep its knowledge current, and don't rely on it for legal, medical or financial advice. You remain responsible for what your business communicates.

You own your content and your customers' data. You give us the permission needed to host and process it purely to run the service for you — nothing more. Our Privacy Policy explains how data is handled.

We work hard to keep Stryvia fast and reliable, but no online service can promise 100% uptime, and the service is provided "as is". To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect damages such as lost profits.

You can close your account at any time. We can suspend or terminate accounts that break these terms, with notice where practical. On termination, the billing and data rules above apply.

If we make material changes to these terms we'll email account owners in advance. Questions, disputes or notices: hello@stryvia.ai.